Describe a time when you received good service in a shop

I'd like to talk about a small optician's shop in the centre of Can Tho, where I got the kind of service I honestly didn't know still existed. It was a Thursday afternoon last March. I had a job interview at a bank at eight the next morning, my first real interview, and on the way home I dropped my glasses while getting off my motorbike. One arm came clean off. I'm very short-sighted, so without them I can barely recognise my own mother across a room. The owner, a woman in her forties, took one look at me and said, "Sit down, drink some water. This isn't a disaster." She found a tiny screw in a drawer, fixed the arm in a couple of minutes, and then noticed that the nose pads had gone yellow, so she replaced those too. After that she cleaned the lenses and adjusted the frame so that it would stop sliding down my nose, something that had irritated me for a year. The whole thing took about twenty minutes. When I pulled out my wallet, she pushed it back. By then I had told her the whole story, and she said, "It's one screw. Good luck tomorrow." I walked out feeling enormously relieved, and also a bit puzzled, because I'm used to shops where the staff either ignore you or follow you around. She had treated me like a neighbour in trouble, not like a wallet. I did get the job, as it happens. With my first salary I went back and ordered new glasses from her, for 1.2 million dong, and I've sent three colleagues there since.